Thank you for shopping with Unfade. We’re committed to delivering your jewellery safely and on time. Please read our Shipping Policy carefully.

1. Order Processing

All orders are processed within 2–5 working days after order confirmation. Orders are not processed or shipped on Sundays or public holidays. Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

2. Delivery Timeline

Orders are usually delivered within 5–7 working days from the date of dispatch. Delivery timelines may vary depending on your location, courier availability, weather conditions, festivals, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order. Free shipping may be available on orders above a certain value or during promotional campaigns.

4. Delivery Areas

We currently ship across most locations in India. If your location is not serviceable, our team will contact you regarding your order status.

5. Delayed or Failed Deliveries

While we aim to deliver all orders on time, delays may occasionally occur due to:

• Courier partner issues
• Incorrect or incomplete shipping address
• Natural calamities or unforeseen events
• High order volumes during sales or festive periods

In such cases, our team will do its best to assist you in resolving the issue.

6. Incorrect Address

Customers are responsible for providing accurate and complete shipping details at the time of order. Unfade will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Tracking Your Order

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable), so you can follow your package every step of the way.

8. Damaged or Tampered Packages

Since our jewellery is delicately packaged, please inspect your parcel upon delivery:

• If the package appears damaged or tampered with, please do not accept it.
• Contact us immediately with photos/videos of the package for assistance.
• For any issue discovered after opening a sealed, undamaged package, please reach out to us within 24 hours of delivery along with an unboxing video.

9. Need Help?

For any shipping-related questions, feel free to reach out to us. We’re here to help! Contact US : support@unfades.com